These Terms of Service ("Terms") govern your use of the DTS Driver mobile application (the "App") provided by Direct Transport Solutions ("we", "us", "our"). By installing or using the App you agree to these Terms. If you do not agree, do not use the App.
1. Who may use the App
- The App is provided for use by drivers and contractors engaged by Direct Transport Solutions.
- You must be at least 18 years of age and hold a valid driver licence suitable for the vehicle you operate.
- You must be authorised by us before you can register an account.
2. Your account
- You are responsible for safeguarding your login credentials and for all activity under your account.
- You must provide accurate information and keep it up to date.
- You must notify us immediately if you suspect unauthorised access.
3. Acceptable use
You agree not to:
- Use the App while operating a vehicle in a manner that is unsafe or unlawful.
- Disable, circumvent, or interfere with location tracking, security, or other features of the App during active shifts.
- Reverse engineer, decompile, or attempt to extract source code or credentials.
- Use the App to harass, defame, or send unlawful content through the in-app chat.
- Impersonate another driver or use another person's account.
4. Location tracking
The App continuously records your precise location during active shifts. By using the App you acknowledge and consent to this tracking for the purposes described in our Privacy Policy. You may disable tracking at any time by logging out of the App, but the App cannot be used to accept or perform jobs while tracking is disabled.
5. Delivery records
Photographs, signatures, timestamps, and other records you capture through the App are the property of Direct Transport Solutions and may be used for proof-of-delivery, customer service, billing, dispute resolution, and regulatory compliance.
6. Intellectual property
The App, its content, trademarks, and underlying software are owned by Direct Transport Solutions or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App solely for the purposes of performing work for Direct Transport Solutions.
7. Third-party services
The App relies on third-party services (e.g., Firebase, Apple, Google, Transistor Software, Expo). Your use of those services is also governed by their respective terms. We are not responsible for outages, errors, or changes in third-party services.
8. Disclaimers
The App is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the maximum extent permitted by law, we disclaim all warranties including fitness for a particular purpose, merchantability, and non-infringement.
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law that cannot lawfully be excluded.
9. Limitation of liability
To the maximum extent permitted by law, our liability for any claim arising out of the App is limited to resupplying the App or, at our option, the cost of resupplying it. We are not liable for indirect, incidental, special, or consequential damages.
10. Suspension and termination
- We may suspend or terminate your access at any time, with or without notice, if you breach these Terms, if your engagement with Direct Transport Solutions ends, or if we cease operating the App.
- You may terminate your account at any time by following the process on our Delete Account page.
11. Changes to the App and these Terms
We may update the App and these Terms from time to time. Material changes will be communicated in-app or by email. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.
12. Governing law
These Terms are governed by the laws of Australia. Any dispute will be determined by courts with jurisdiction in Australia.
13. Apple App Store terms (iOS users only)
If you downloaded the App from the Apple App Store, the following additional terms apply between you and Direct Transport Solutions. You acknowledge that:
- This Agreement is between you and Direct Transport Solutions only, and not with Apple Inc. ("Apple"). Apple is not responsible for the App or its content.
- Apple has no obligation to furnish maintenance or support for the App.
- In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App.
- Apple is not responsible for addressing any claims by you or any third party relating to the App, including but not limited to (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation.
- In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Apple is not responsible for the investigation, defence, settlement, and discharge of any such intellectual property infringement claim.
- You must comply with applicable third-party terms of agreement when using the App. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
- You and Direct Transport Solutions acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of this Agreement, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
14. Contact