Support

Open Settings → DTS Driver → Location on your device and set it to Always. Background location is required so the dispatcher can see your position while driving. On Android, also enable Allow all the time and disable any battery optimisation for the App.

Check that notifications are enabled under Settings → Notifications → DTS Driver. Make sure you are logged in and that you have a working internet connection. If the issue persists, try logging out and back in.

Continuous GPS tracking does consume battery. We recommend keeping your device charged in the vehicle while on shift. You can also reduce screen brightness and close background apps.

You can request deletion either from within the App (Profile → Delete Account) or by submitting the online request form here: Delete my account.

On the login screen, tap Forgot password? and follow the emailed reset link. If you don't receive the email within 10 minutes, check your spam folder or contact support.

Make sure you're on the latest version (the App checks for over-the-air updates automatically on launch). Restart your device. If the problem continues, email us with the device model and OS version.