Privacy Policy

DTS Driver mobile application · Last updated: May 2026

Direct Transport Solutions ("we", "us", "our") operates the DTS Driver mobile application (the "App"). This policy explains how we collect, use, store, disclose and protect personal information when drivers use the App. It is written to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Plain-English summary: The DTS Driver app is a work tool used by drivers contracted to Direct Transport Solutions. We collect location, delivery photos, signatures, device info, and account details to operate our logistics service. We do not sell your data and we do not use it for advertising.

1. Information We Collect

1.1 Account information

Full name, email address, phone number
Employee or driver identifier
Authentication credentials (managed via Google Firebase Authentication)

1.2 Location data

Precise GPS location while the App is in use and in the background, during active shifts
Speed, heading, altitude and activity recognition (walking, driving, still)
Location history associated with deliveries

Background location is used to provide real-time ETA to dispatchers and customers, to verify proof-of-delivery, and for driver safety. Tracking is tied to shift/login state; you can disable it by logging out of the App or revoking permissions in device settings.

Background location — explicit disclosure.

When you start a shift, the App requests permission to access your location in the background ("Always" on iOS, "Allow all the time" on Android). This permission is used solely to:

Update job ETAs to customers and dispatchers in real time
Record GPS-tagged proof-of-delivery at the moment of drop-off
Maintain dispatch coverage when your phone is locked or in a cradle
Improve driver safety by allowing dispatch to locate you in emergencies

Background location is automatically paused when your shift ends or when you sign out. We do not use location for advertising, analytics, profiling, or any non-operational purpose. You can revoke this permission at any time in your device Settings; the App will then operate with foreground-only tracking, but you may not be able to receive new dispatches while the screen is off.

1.3 Device information

Device model, operating system, OS version
App version and crash/diagnostic logs
Push notification token (APNs / Firebase Cloud Messaging)
Battery level and network state (to optimise tracking behaviour)

1.4 Operational data

Delivery photographs and recipient signatures
Job status updates and timestamps
In-app chat messages between drivers and dispatchers

1.5 Permissions requested

Permission	Why we request it
Location (While Using & Always)	Real-time shift tracking, ETAs, and proof-of-delivery geotagging
Camera	Capture proof-of-delivery photos and document scans
Microphone	Voice messages in the driver–dispatcher chat (if used)
Photo Library	Select existing photos to attach to a delivery record
Motion & Fitness	Detect vehicle vs. walking activity for accurate tracking
Notifications	Receive dispatch assignments and alerts
Face ID / Biometrics	Secure access to saved credentials

2. How We Use Your Information

To operate the logistics and delivery service
To dispatch jobs, track progress, and share ETAs with customers
To generate proof-of-delivery records and auditable logs
To calculate driver hours, pay, and operational metrics
To send operational push notifications (new jobs, alerts, chat messages)
To investigate safety incidents, disputes, or fraudulent activity
To comply with Australian tax, work-health-and-safety, and transport regulations

We do not sell your personal information, and we do not use it for third-party advertising or profiling.

2A. iOS App Tracking Transparency

The DTS Driver App does not track you across other apps or websites operated by other companies, and does not display advertising. Because we engage in no tracking activity, we do not request iOS App Tracking Transparency consent. Our app's privacy manifest declares NSPrivacyTracking: false accordingly.

2B. Motion & Fitness data

The App requests permission to access motion sensor data ("Motion & Fitness" on iOS, "Activity Recognition" on Android) solely to detect whether you are driving, walking, or stationary. This is used to optimise battery life: when you are stationary at a delivery, the App reduces GPS sampling; when you are driving, it increases sampling for accurate ETAs. Motion data is processed on-device and is not transmitted to our servers, sold, or used for fitness, health, or advertising purposes.

3. Disclosure to Third Parties

We share information only with service providers that are necessary to operate the App:

Provider	Purpose	Region
Google Firebase (Alphabet Inc.)	Authentication, database, file storage, push notifications	USA / EU
Transistor Software Inc.	Background geolocation SDK (on-device; no servers unless explicitly configured)	Canada
Expo (650 Industries, Inc.)	Over-the-air app updates and push notification routing	USA
Apple Inc. / Google LLC	App distribution and push notification delivery (APNs / FCM)	USA
Vercel Inc.	Backend API hosting	USA / EU
Customers & Dispatchers	Limited delivery status and ETA information during active jobs	Australia

We also disclose information when required by Australian law, court order, or to protect the rights and safety of drivers, customers, and the public.

4. Cross-Border Data Transfers

Some of our service providers store data outside Australia (primarily in the USA and EU). We take reasonable steps to ensure overseas recipients comply with the APPs or equivalent protections, including by using providers that offer EU Standard Contractual Clauses and SOC 2 / ISO 27001 attestations.

5. Data Retention

Active account data: retained for the life of the account
Delivery records, signatures, photos: retained for at least 7 years to comply with Australian transport, tax, and insurance record-keeping requirements
Location history: detailed history retained for 12 months; aggregated/anonymised data may be retained longer
Crash and diagnostic logs: up to 90 days

6. Security

We use industry-standard safeguards including TLS in transit, encryption at rest (Firebase/Firestore), scoped access controls, biometric-protected credential storage on device, and regular review of third-party SDKs. No system is perfectly secure, but we take reasonable steps to protect your information.

7. Your Rights

Under the Australian Privacy Act and APPs, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data (see Account Deletion)
Withdraw consent to location tracking (by revoking permissions in device settings; note: the App cannot function without location on active shifts)
Lodge a complaint with us, and if unresolved, with the Office of the Australian Information Commissioner (oaic.gov.au)

8. Children

The App is intended for contracted drivers aged 18 and over. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated in-app or via email. The "Last updated" date at the top indicates the current version.

10. Contact Us

Privacy questions, access requests, or complaints:

Direct Transport Solutions
Email: privacy@directtransport.com.au
Website: https://directtransport.com.au