Privacy Policy

Last updated: August 15, 2024

Welcome to Direct Transport Solutions Pty Ltd ("Company," "we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information when you use our driver app (the "App").

1. Information We Collect

We collect the following types of information:

• Personal Information: When drivers create an account, we may collect personal details such as name, email address, phone number, and any other information required to manage the account.
• Booking Information: Information related to bookings, including delivery addresses, contact details, and special instructions.
• Proof of Delivery (POD): Photos or documents uploaded by the driver as proof of delivery.
• Device Information: We may collect information about the device you use to access the App, such as device type, operating system, and unique device identifiers.
• Location Information: To enable accurate delivery tracking, we may collect and process location data from the driver’s device.
• Signature Data: Digital signatures captured by drivers as part of the delivery process.

2. How We Use Your Information

We use the collected information to:

• Facilitate the assignment of bookings to drivers.
• Allow drivers to manage and update the status of bookings.
• Verify proof of delivery and maintain accurate delivery records.
• Enhance the functionality and security of our App.
• Communicate with drivers regarding their bookings and any updates.
• Comply with legal obligations and protect the rights and safety of our users.

3. Sharing of Information

We do not sell or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating the App, processing transactions, or providing customer support.
• Legal Compliance: We may disclose information when required by law, or to respond to legal requests, protect our rights, and ensure the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the business transaction.

4. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security measure is completely foolproof, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and review the information we have collected about you.
• Request corrections to any inaccurate information.
• Request the deletion of your personal information, subject to legal requirements.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Direct Transport Solutions Pty Ltd
1353 The Horsley Dr Wetherill Park NSW 2164
Email: bookings@directtransport.com.au
Phone: (02) 9030 0333